What does Quality Mean to YOU, Our Customer?

Our customers tell us that when they buy our products, they do so in full confidence that they are getting a reliable product and/or service, something that meets or even exceeds their performance expectations at any time. This is what they have come to appreciate and expect from us, and is a value we strive to uphold at all times.

How can we best uphold this trust in the quality of our products? We have taken care to implement certifications for all quality management systems relevant in our business of high quality diagnostic products and services. More than a phrase we market, “quality management” is about taking the necessary steps – benchmarking and continuous improvements – towards achieving EN ISO 9001, the industry standard and technical basis for quality management.

Using the pyramid as an ideal for building upon standards, ISO 9001 sets the base for a graphical three-tier quality management pyramid. Sandwiched between this and the apex is ISO 17025, the standard implemented in all our analytical services labs worldwide. This lays down the technical requirements of a testing laboratory and details how analytical service labs should be managed to guarantee high quality, internationally comparable results by using state-of the art methods.

At the very top is ISO Guide 34, which stipulates the competency requirements of reference material producers. This very detailed guideline describes how reference materials should be produced in a fully traceable way that allows the producer to certify the concentration of the reference material. Our reference material production site is the first in Austria to be accredited according to this standard.

All this is much more than simply clinching certifications for our global entities and research facilities. Whether in our manufacturing processes or in the services we provide, this is the value we attach to all our undertakings. Because acting on such values translates to the best possible quality experience for our customers.

Please find below a list of all implemented standards and links to the respective certificates.

StandardCountriesTitle / Description
ISO 9001 
ISO 9001 logo

Austria (Tulln)Initiates file download
Austria (Getzersdorf)Initiates file download
GermanyInitiates file download
Singapore
Initiates file download
MalaysiaInitiates file download
USA (Newark)
Initiates file download
USA (Union)Initiates file download
United KingdomInitiates file download

Quality management systems (process standard)
StandardCountriesTitle / Description
AFNOR 
afnor logoUSA (Newark)Initiates file downloadValidation of alternative analysis methods, Application to the food industry (Process standard)
StandardCountriesTitle / Description
ISO 14001 
ISO 14001 logoAustria (Tulln)Initiates file download
Austria (Getzersdorf)Initiates file download
Environmental Management Systems
StandardCountriesTitle / Description
ISO 17025 
AustriaInitiates file download
United KingdomInitiates file download
SingaporeInitiates file download
USA (Union)Initiates file download
General requirements for the competence of testing and calibration laboratories
StandardCountriesTitle / Description
ISO 34
ISO 34 certified logoAustriaInitiates file download General requirements for the competence of reference material producers
StandardCountriesTitle / Description
SMETA
Sedex logoAustriaInitiates file downloadSupplier Ethical Data Exchange / Empowering responsible supply chains
StandardCountriesTitle / Description
CO2 neutral
CO2 neutral logoAustriaCO2 neutral organization that applies carbon neutrality to all processes, employee activities and facilities

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